I am available for a wide range of consulting services. My focus is on effective, adaptive and scalable approaches appropriate for the organizations quality needs over "best practices" which may not be best given the context. As organizations and projects are unique, I partner with clients to establish a engagement plan that focuses on their specific quality concerns. I am strongly committed to collaboration and communication, and work closely with clients to assess progress and make adjustments as appropriate.


Assessing your current practices is an important starting point to improving your capabilities. Assessments may be geared towards your overall delivery practices or addressing the concerns of a specific project. The assessment will involve interviews with stakeholders and key individuals to understand the current challenges and successes, as well as the desired goals and objectives. I will provide a summary of my observations and provide both short term and long term recommendations based on the organization's quality needs.

Establishing Software Testing Teams

Whether you are forming a centre of excellence (COE), building a new software tesing team, or re-focusing an existing team, I can provide guidance in defining and achieving that vision. I have a pragmatic approach to implementing the people, processes and technology required to meet the specific software testing needs of each organization. Key success factors include stakeholder engagement, change management strategies, short term and long term goals, communication plans and progress monitoring. The ultimate success factor is building a team comprised of talented and committed individuals with a passion for software quality and the craft of software testing.

Leadership & Management Coaching

High performing teams are empowered, enabled, inspired, motivated and challenged. I am passionate about fostering open and collaborative environments that support both individual and ogranizational success. I can provide coaching in all aspects of the challenging and rewarding roles of leadership and management.

Creating Learning Organizations

Our industry is constantly changing and it is imperative to maintain a commitment to the training and development of software testing teams. The focus of a learning organization is on continuous learning and fostering a motivating environment inspired by personal and organizational excellence. I can establish an approach that leverages diverse industry resources including courses, conferences, workshops, memberships, magazines, books, and networking with peers and industry thought leaders.

Project Test Management

I have extensive experience in providing test leadership and management on small to enterprise scale projects including defining test plans & strategies, test design & execution frameworks, defining the supporting processes (defect, change, release), tool selection & implementation, metrics & measurements, and effective communication & reporting. Successful test efforts are those that provide stakeholders with meaningful, timely information relating to quality, and can adapt the test approach to meet changing project needs.


"I was fortunate to work along side Lynn ... you rarely meet leaders that are so passionate about what they do and the teams they support."
Ben Tsui, Project Delivery Manager and Methods Coach

"Lynn is THE BEST QA manager I have come across in my career as an QA Analyst."
Daya Narendran, Sr. Quality Assurance Analyst

"Lynn was instrumental in setting up the QA Centre of Competency which resulted in higher quality products. I would welcome the opportunity to work with Lynn again anytime."
Bruce Comstock, Project Manager

"Lynn has excellent leadership skills and effectively led a group of 30+ test analysts on a large scale implementation project. While leading the team, she provided seminars and coaching and genuinely cares about each team members professional development."
Harrison Cheng, Quality Assurance Analyst